Interview with Lana - Team Leader, Contact Centre North East

How long have you been doing what you do (with APM and other companies)?

I have worked for APM for just over five years now. Before that I was an Optical Assistant/ Dispenser for an opticians in York and managed the day-to-day running of sites throughout Yorkshire. I applied for the Contact Centre Team Leader position in the North East which was fantastic!

What are you most passionate about professionally? What most excites you about your work and the contribution you can make at APM?

The people I work with. I love helping others too and a enjoy a good challenge!

What are the best aspects about working for APM? What makes APM great?

Thorntree in Middlesbrough is a great office to be a Team Leader in. Everyone in the office and contact centre contributes to making it a really great team environment.

Where can you be found when you’re not working? What’s your favourite way to spend a weekend or a Sunday afternoon?

I will always maintain my interest in holistic therapies. I'm a social butterfly also and my friends are a really important part of my life so I am always arranging things to do with them. I have a dog called Winston. He is a French Mastiff and over 10 stone so the hubby and I are always out walking him. Last year I had a full on addiction to spin classes and loved it!